For any business looking for Facebook Ads support, here is how to get direct support from a Facebook Ads agent. Following this path won’t connect you with a person on the phone, but it will open up a live support chart. In my experiences, Facebook doesn’t often promote this link, so I would highly recommend to bookmark this link so you have this on file.
Running an ad agency (www.risemkg.com), we use this support option quiet frequently. There are always instances where we need support on ad approvals, or navigating certain nuances that come with the Facebook Ads ecosystem (i.e. business manager, ad manager, permissions, etc.). For the most part, their support is really helpful because of their live chat functionality.
Facebook Ads Support Link
To access support, follow the path below:
Step 1: Support Link
Step 2: Contact Support
Scroll down until you see “still need help? Find answers or contact support”.
Once you’re here, click the blue “get started” button.
Step 3: Choose your Support Category
On this screen, choose the category you need support on. Below are the options, which consist of:
- Policy and Account Security
- Billing and Payments
- Business Pages
- Ad Management Tools
- Measure and Improve Results
Step 4: Bookmark this Page
If you’re in Facebook Ad Manager a decent amount, I would recommend to bookmark this page, just so you have this resource handy. I’ve had a lot of success leveraging their support.
Need a Partner to Manage Your Facebook Ads?
For anyone who is looking for more Facebook ad support or full service management, contact our ad agency, Rise Marketing Group (www.risemkg.com). This is full service management and we work with a variety of clients, most of which we’re managing Facebook Ads to drive revenue growth.
Below are several blog posts I’ve written in the past, to help the DIY advertiser navigate Facebook Ads.