Running an ad agency (www.risemkg.com), we use this support option quiet frequently. There are always instances where we need support on ad approvals, or navigating certain nuances that come with the Facebook Ads ecosystem (i.e. business manager, ad manager, permissions, etc.). For the most part, their support is really helpful because of their live chat functionality.
Facebook Ads Support Link
To access support, follow the path below:
Step 1: Support Link
Go to https://www.facebook.com/business/help?ref=fbb_ens
Step 2: Contact Support
Scroll down until you see “still need help? Find answers or contact support”.
Once you’re here, click the blue “get started” button.
Step 3: Choose your Support Category
On this screen, choose the category you need support on. Below are the options, which consist of:
- Policy and Account Security
- Billing and Payments
- Business Pages
- Ad Management Tools
- Ads
- Measure and Improve Results
Step 4: Bookmark this Page
If you’re in Facebook Ad Manager a decent amount, I would recommend to bookmark this page, just so you have this resource handy. I’ve had a lot of success leveraging their support.
Need a Partner to Manage Your Facebook Ads?
For anyone who is looking for more Facebook ad support or full service management, contact our ad agency, Rise Marketing Group (www.risemkg.com). This is full service management and we work with a variety of clients, most of which we’re managing Facebook Ads to drive revenue growth.
Additional Facebook Resources
Below are several blog posts that might be helpful that I wrote on Facebook Ads.
Facebook Blog Posts
- Setup Facebook Look-a-like Audiences
- Facebook Custom Audiences
- The Facebook Pixel
- Top Facebook Advertising Strategies
- Answers to Common Facebook Questions
- Facebook Advertising Support
